Customer Success Manager

1 month ago

Sydney, New South Wales, Australia REA Group Ltd. Full time
About the Role

We are seeking an experienced Customer Success Manager to lead our Customer Success team and drive business growth through customer adoption, retention, and advocacy.

Key Responsibilities
  • Develop and execute a customer success strategy to drive business outcomes and customer satisfaction
  • Lead a team of Customer Success Consultants to ensure customer adoption, retention, and advocacy
  • Collaborate with cross-functional teams, including Sales, Product, and Marketing, to define customer needs and success measures
  • Develop and deliver training programs to enhance customer success capabilities and knowledge
  • Monitor and analyze customer data to identify trends and opportunities for growth
  • Develop and maintain relationships with key stakeholders to ensure customer satisfaction and loyalty
Requirements
  • 5+ years of experience in a customer-facing role, with a focus on customer success and account management
  • Proven track record of driving business growth through customer adoption, retention, and advocacy
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Ability to analyze complex data and develop insights to inform business decisions
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact on our customers' businesses.

We are committed to diversity, equity, and inclusion and welcome applications from candidates from diverse backgrounds.

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