Customer Success Manager

1 month ago

Sydney, New South Wales, Australia Enable International Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Enable International. As a key member of our Customer Success department, you will be responsible for driving customer success and retention across our global customer base.

Key Responsibilities
  • Lead and manage a team of Implementation Analysts to ensure seamless customer onboarding and feature implementation.
  • Develop and execute customer success strategies to drive retention and expansion.
  • Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Provide expert guidance and support to customers to maximize their ROI with Enable.
What We're Looking For
  • Proven experience in Customer Success management with a minimum of 4 years in the SaaS industry.
  • Track record of high achievement in customer success roles, including positive expansion and retention metrics.
  • Experience managing a team of individual contributors and leading by example.
  • Strong communication and interpersonal skills with the ability to build rapport with customers and internal stakeholders.
  • Ability to thrive in a fast-changing, hyper-growth environment and lead a high-performing team.
What We Offer

At Enable International, we offer a dynamic and supportive work environment with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.

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