Workshop Operations Manager

3 days ago

Shepparton, Victoria, Australia Macro Recruitment Full time

Job Summary:

We are seeking a highly skilled and experienced Workshop Operations Manager to join our team at Macro Recruitment. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our workshop, including repairs, servicing, and bookings.

Key Responsibilities:

  • Manage Daily Operations: Oversee the daily activities of the workshop, including scheduling, prioritizing tasks, and ensuring timely completion of repairs and servicing.
  • Lead and Supervise: Lead and supervise a team of skilled mechanics and technicians, providing guidance, support, and technical assistance as needed.
  • Customer Service: Ensure exceptional customer service by communicating effectively with customers, addressing their concerns, and providing solutions to meet their needs.
  • Parts Coordination: Coordinate with the parts department to ensure timely supply of parts and materials.
  • Scheduling and Prioritization: Schedule and prioritize tasks to meet customer deadlines and ensure efficient use of resources.

Requirements:

  • Leadership Experience: Proven leadership experience in a workshop setting, with a strong track record of managing teams and achieving results.
  • Technical Knowledge: Strong technical knowledge of vehicle repair processes and procedures.
  • Customer Service Skills: Excellent customer service and communication skills, with the ability to build strong relationships with customers and colleagues.
  • Technical Skills: Experience using computers for job tracking and invoicing, with a strong understanding of workshop management systems.

What We Offer:

  • Job Security: A stable and secure work environment with a reputable dealership.
  • Leadership Opportunities: Opportunities for career advancement and leadership development.
  • Access to Resources: Access to modern tools, technology, and ongoing professional development opportunities.
  • Supportive Team: A supportive and team-focused work environment with a strong emphasis on collaboration and communication.

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