Field Service Engineer

2 weeks ago


Brisbane, Queensland, Australia QIAGEN Full time

Job Summary

We are seeking an experienced Field Service Engineer to join our local Queensland team to support our wide customer and install base across the region.

The successful applicant will become part of a small and efficient service team with a wealth of knowledge and skills enabling us to respond to our customers' needs and within the timeframe that our customers expect.

Key Responsibilities

  • Install, maintain, repair and support equipment
  • Maintain and develop positive relationships with customers
  • Assist in the development and maintenance of reference customers
  • Assist in meeting/exceeding both sales & service targets in relation to maintaining high customer satisfaction
  • Give active feedback to Sales, Global Product Support and your team/management
  • Provide cross-border/regional support when required

Requirements

  • Tertiary Qualifications in Engineering or an equivalent
  • Minimum 3 years of service and support experience in a comparable position within the after sales service business in the medical diagnostic/life science markets, or equivalent experience maintaining instrumentation in the medical diagnostic/life science fields
  • Ability to work both independently and in a structured working environment
  • Excellent troubleshooting and customer-facing skills
  • Excellent time management, management of tools and parts
  • Proven work experience in developing customer relationships

What We Offer

At QIAGEN, we value our employees and offer a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.



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