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Senior Account Manager

2 months ago

North Sydney Council, Australia Online Marketing Gurus Full time

About the Role:

We are seeking a highly experienced and skilled Senior Account Manager to join our team at Online Marketing Gurus. As a key member of our client services team, you will be responsible for leading communication with clients, developing and growing relationships with client stakeholders, and maintaining client satisfaction.

Key Responsibilities:

  • Client Communication: Lead communication with clients, providing exceptional customer service and ensuring client satisfaction.
  • Relationship Building: Develop and grow relationships with client stakeholders, including key decision-makers and influencers.
  • Project Management: Manage and communicate project deliverables, timelines, expectations, goals, and milestones to internal and external stakeholders.
  • Business Development: Identify and pursue profitable growth opportunities in existing client portfolios.
  • Collaboration: Work closely with our SEO & PPC teams to ensure cutting-edge SEO strategies and complementing campaigns across other search, PPC, and social channels.
  • Training and Development: Stay up-to-date with changes and developments in the industry through ongoing training and education.

Requirements:

  • Experience: Proven experience in account management, client services, or a related field, with a strong background in digital marketing.
  • Agency Experience: Previous experience working in an agency environment is highly desirable.
  • Skills: Strong knowledge and experience in SEO, PPC, social media advertising, and web builds.
  • Relationship Building: Excellent relationship-building skills, with the ability to quickly build rapport with clients and stakeholders.
  • Problem-Solving: Ability to understand and overcome challenges with clients, with a solutions-focused approach.
  • Communication: Excellent communication and interpersonal skills, with the ability to effectively manage multiple projects and work with various teams.

About Online Marketing Gurus:

We are a leading digital marketing agency, dedicated to delivering exceptional results for our clients. Our team is passionate about innovation, creativity, and excellence, and we are committed to providing a supportive and inclusive work environment. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.