Concierge Team Lead
4 hours ago
We are seeking a highly skilled and experienced Concierge to join our team at The Star Gold Coast. As a key member of our Porter Valet team, you will play a vital role in ensuring a positive guest experience and promoting our resort as a leading entertainment destination.
Key Responsibilities- Lead the Concierge desk and Porte-Cochere to ensure efficient daily operations and prompt guest responses
- Supervise and guide the Porter Valet team to maximize productivity
- Collaborate with the Chief Concierge to maintain the highest standards of service
- Create a positive work environment that fosters motivation, morale, and teamwork
- Passion for delivering exceptional guest experiences
- Leadership experience with the ability to motivate and engage teams
- Knowledge of hotel check-in systems (Opera highly regarded)
- Excellent verbal and written communication skills
- A current Australian open drivers' licence
- Complimentary meal on site every day, including hot meals, sandwich bar, and more
- Uniform laundered and ready for you daily on property
- Discounted parking available
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Up to 30% discounts across award-winning restaurants and accommodation
- Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services
- Industry Award hourly rates, penalty rates for working nights, weekends, and public holidays
- Diversity & Inclusion areas of focus, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+
At The Star, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
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