Concierge Team Lead

4 hours ago


Gold Coast, Queensland, Australia The Star Gold Coast Full time
About the Role

We are seeking a highly skilled and experienced Concierge to join our team at The Star Gold Coast. As a key member of our Porter Valet team, you will play a vital role in ensuring a positive guest experience and promoting our resort as a leading entertainment destination.

Key Responsibilities
  • Lead the Concierge desk and Porte-Cochere to ensure efficient daily operations and prompt guest responses
  • Supervise and guide the Porter Valet team to maximize productivity
  • Collaborate with the Chief Concierge to maintain the highest standards of service
  • Create a positive work environment that fosters motivation, morale, and teamwork
Requirements
  • Passion for delivering exceptional guest experiences
  • Leadership experience with the ability to motivate and engage teams
  • Knowledge of hotel check-in systems (Opera highly regarded)
  • Excellent verbal and written communication skills
  • A current Australian open drivers' licence
What We Offer
  • Complimentary meal on site every day, including hot meals, sandwich bar, and more
  • Uniform laundered and ready for you daily on property
  • Discounted parking available
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services
  • Industry Award hourly rates, penalty rates for working nights, weekends, and public holidays
  • Diversity & Inclusion areas of focus, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+
About Us

At The Star, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.



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