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Retail Customer Service Specialist
3 weeks ago
We are seeking a Part-Time Retail Customer Service Specialist to join our team. This role is perfect for someone who enjoys working in a fast-paced retail environment and providing exceptional customer service.
Key Responsibilities:
- Greet customers warmly and make them feel welcome
- Listen to their needs and offer personalized jewelry recommendations
- Share product knowledge and care tips to build confidence in their purchase
- Build long-term customer relationships by providing outstanding service
- Assist with maintaining a clean, organized, and inviting store atmosphere
- Ensure merchandise displays are attractive and aligned with visual standards
- Clearly explain store policies related to purchases, returns, and exchanges
- Inform customers of current promotions or special offers
- Stock cases and maintain organized understock
- Receive and check in merchandise accurately
- Support annual physical inventory and report discrepancies
- Help reduce inventory issues through attention to detail and process improvements
- High School Diploma or GED required
- 6+ months of sales or customer service experience preferred
- Friendly, professional communication—both written and verbal
- Ability to work independently and multitask in a fast-paced retail environment
- Strong collaboration and relationship-building skills
- Comfort using multiple systems and screens; Microsoft Office proficiency required