Remote Bilingual Seasonal Customer Experience Specialist

4 weeks ago

Cleveland, Queensland, Australia Signet Jewelers Full time
Remote Bilingual Seasonal Customer Experience Specialist

Join us as a Remote Bilingual Seasonal Customer Experience Specialist at Signet Jewelers.

We are hiring for a full-time, seasonal position, starting in August 2025. We welcome passionate individuals with flexible availability (days, evenings, nights, weekends) to join our team.

About Signet Jewelers

Signet Jewelers is the world's largest retailer of diamond jewelry, operating over 2,800 stores worldwide under brands like Kay Jewelers, Zales, Jared, and more. We prioritize a 'People First' culture, focusing on leadership, continuous learning, and development opportunities for our team members.

Position Overview

As a Customer Experience Specialist, you will be the first point of contact for our customers via phone, providing exceptional service and maintaining our brands' reputation as the jewelry of choice.

Responsibilities
  • Respond professionally and courteously to customer calls, addressing questions or concerns.
  • Provide personalized support and quick resolutions.
  • Maintain accurate records of interactions and transactions.
  • Handle multiple tasks simultaneously during calls to ensure efficient resolutions.
  • Exceed customer expectations through professional etiquette and positive representation of the company.
  • Meet productivity, call efficiency, schedule adherence, and communication quality standards.
  • Manage escalated concerns with empathy and professionalism, remaining calm under pressure.
Qualifications
  • Customer service experience.
  • Excellent communication skills, especially over the phone.
  • Ability to multitask effectively with attention to detail.
  • Familiarity with data entry processes and office software is valued.
  • Multilingual abilities, especially in Spanish and English, are preferred.
  • Analytical mindset to evaluate feedback and improve service.
  • Comfort with Microsoft Word, Excel, and basic math skills.
Benefits and Perks
  • Join a diverse and welcoming culture that celebrates you.
  • Work remotely with all necessary resources provided.
  • Competitive starting wage of $16.50/hour, seasonal overtime, employee discounts, and optional health benefits through Stride.
  • Earn extra pay if bilingual in Spanish (must speak and write fluently and pass the assessment).
  • Six weeks of paid training plus ongoing learning and development.
  • Opportunities for cross-training in different contact methods like chat.
  • Referral bonuses for successful hires after 60 days.
  • Performance and attendance reviews for potential permanent positions.

If you are passionate about delivering exceptional customer experiences and want to join a top-tier team at Signet Jewelers, apply today

Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Retail
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