Financial Assistance Officer

1 month ago

Sydney, New South Wales, Australia Wisr Full time
About the Role

We are seeking a highly skilled Financial Assistance Officer to join our Customer Operations team at Wisr. As a key member of our team, you will play a vital role in providing guidance and support to our loan customers, helping them get back on track.

Key Responsibilities
  • Work with customers through their arrears journey to develop tailored solutions to get them back on track.
  • Contact customers who are in arrears via inbound/outbound calling, text, and emails.
  • Set up and manage payment arrangements, as well as assist with hardship applications and existing customers in hardship.
  • Coordinate the issuance of default and legal notices.
  • Liaise closely and manage relationships with third-party vendors and mercantile agencies.
  • Ensure collections are performed within relevant policies and guidelines.
About You

We are looking for an experienced financial assistance professional with a strong background in financial services. You will have an empathetic nature and the ability to manage difficult conversations and negotiations. Key skills and qualifications include:

  • Prior experience working within a collections or hardship role.
  • Excellent verbal and written communication skills.
  • Strong dispute handling, resolution, and negotiation skills.
  • Knowledge of relevant legislation, such as the National Consumer Credit Protection Act, Australian Privacy Principles, and debt collections guidelines.
  • Ability to work in a fast-paced, high-pressure environment, driving results while balancing customer needs.
What We Offer

At Wisr, we offer a range of benefits and perks to support your career and wellbeing, including:

  • Flexible and hybrid working arrangements.
  • $500 every year to spend on your wellbeing.
  • Access to discounted gym memberships, corporate discounts for wellbeing products, and more.
  • Generous paid parental leave to support your transition to parenthood.
  • Unlimited Udemy access to learn new skills.
  • Regular social events and awesome team offsites.
  • Access to our Employee Assistance Program, Uprise, with up to 6 coaching sessions per year.
Our Why, What, and How

We are a proudly purpose-led ASX-listed fintech on a mission to bring people closer to financial wellness and make a real difference in the world. By building products and experiences designed to have a positive impact on the financial health and lives of our customers, we are inching ever-closer to achieving our purpose. We offer smarter, fairer loans that help people kick their goals sooner, a nifty round-up tool to help people get out of debt and save even faster, and a dashboard that helps people track and improve their credit scores. The better we do this, the more positive change and impact we can have on our customers. Now is the time to join one of Australia's fastest-growing fintechs and make an impact.

  • Chief Financial Officer

    3 weeks ago

    Sydney, New South Wales, Australia IMC Financial Markets Full time

    Job SummaryWe are seeking a highly skilled and experienced Chief Financial Officer to join our team at IMC Financial Markets. As a key member of our leadership team, you will be responsible for driving the financial strategy and operations of our global business.Key ResponsibilitiesLead and manage our finance and mid-office operations.Review, design, and...

  • Executive Assistant to Chief Financial Officer

    3 weeks ago

    Sydney, New South Wales, Australia Boutique Consulting Full time

    About the RoleWe are seeking an experienced Executive Assistant to support our Chief Financial Officer. As a key member of our finance team, you will be responsible for ensuring seamless daily operations and enabling the CFO to focus on strategic objectives.Key ResponsibilitiesManage calendars, inboxes, and correspondence for the CFO.Organise and prepare...

  • Financial Assistant

    4 days ago

    Sydney, New South Wales, Australia Marble Full time

    About the RoleWe are seeking an experienced Financial Assistant to join our team at Marble. As a Financial Assistant, you will be responsible for preparing and managing the fortnightly and monthly billing cycle, approving sub-contractor progress claims, and assisting the Project Management team with overseeing workflow.DutiesPrepare and manage the...

  • Financial Markets Specialist

    2 minutes ago

    Sydney, New South Wales, Australia IMC Financial Markets Full time

    At IMC Financial Markets, we are always looking for talented professionals to join our team as Financial Markets Specialists. Our dynamic and fast-paced environment offers the perfect opportunity for those who are passionate about financial markets and want to make a real impact.We offer a competitive salary of $120,000 - $180,000 per year, depending on...

  • Executive Assistant to Chief Financial Officer

    2 weeks ago

    Sydney, New South Wales, Australia People2People Full time

    Job Title: Executive Assistant to Chief Financial OfficerJob Summary: We are seeking a highly skilled and experienced Executive Assistant to support our Chief Financial Officer. The successful candidate will be responsible for providing administrative support, managing calendars, and coordinating travel arrangements.Key Responsibilities:Provide...

  • Chief Data Officer

    2 days ago

    Sydney, New South Wales, Australia Insignia Financial Full time

    Job Title: Chief Data OfficerAbout the Role:We are seeking a Chief Data Officer to lead our data strategy and drive business growth through data-driven decision making. As a key member of our leadership team, you will be responsible for shaping our data vision and ensuring its successful implementation across the organization.Key Responsibilities:Develop and...

  • Financial Accountant Assistant

    4 weeks ago

    Sydney, New South Wales, Australia Richard Lloyd Accounting Recruitment Full time

    Assistant Financial Accountant RoleWe are seeking a highly motivated and detail-oriented Assistant Financial Accountant to join our team in a corporate head office environment. As a key member of our finance team, you will be responsible for performing a range of financial duties, including accounts payable and receivable, financial statement preparation,...

  • Executive Assistant to Chief Financial Officer

    3 weeks ago

    Sydney, New South Wales, Australia People2People Full time

    Job Title: Executive Assistant to Chief Financial OfficerJob Summary:We are seeking a highly skilled and experienced Executive Assistant to provide administrative support to our Chief Financial Officer. The successful candidate will have a strong background in office administration, excellent communication skills, and the ability to work in a fast-paced...

  • Financial Officer

    2 weeks ago

    Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

    About Sg Fleet Australia Pty LtdWe are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.Job Title: Financial OfficerAs a Financial Officer at Sg Fleet Australia Pty Ltd, you will...

  • Financial Accountant Assistant

    3 weeks ago

    Sydney, New South Wales, Australia Richard Lloyd Accounting Recruitment Full time

    Assistant Financial Accountant RoleOur client, a reputable and successful infrastructure and investment business, is seeking an experienced Assistant Financial Accountant to join their corporate head office team.Key Responsibilities:Performing Accounts Payable and Receivable dutiesPreparing financial statements and tax returnsProject budgeting and...

  • Executive Assistant

    4 weeks ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    The RoleWe are seeking a highly skilled and organized Executive Assistant to join our Admin team at Pepper Financial Services Group. As an Executive Assistant, you will play a crucial role in managing the office, coordinating the executive team's schedules, and ensuring the office environment is safe, comfortable, and conducive to high productivity.Manage...

  • Office Operations Coordinator

    5 days ago

    Sydney, New South Wales, Australia IMC Financial Markets Full time

    About the RoleIMC Financial Markets is seeking a highly skilled and organized Junior Office Manager to join our Workplace Operations team. As a key member of our APAC office team, you will be responsible for delivering exceptional service to our employees and ensuring the smooth day-to-day operations of our office.Key Responsibilities:Front Office...

  • Financial Transaction Officer

    3 days ago

    Sydney, New South Wales, Australia Hudson Australia Full time

    Job SummaryAs a Financial Transaction Officer at Hudson Australia, you will be responsible for assisting customers in a customer service-based financial environment. This role involves working in a team environment, contributing to a culture of teamwork and service delivery excellence, and taking shared responsibility for achieving results.Key...

  • Financial Officer

    4 weeks ago

    Sydney, New South Wales, Australia REO Group Full time

    Job DescriptionREO Group is seeking a highly skilled and experienced Financial Officer to join their team. As a key member of the finance team, you will be responsible for overseeing Accounts Receivable and Payable operations, compiling reports, reconciling accounts, and collaborating with the Financial Controller to deliver monthly profit results and...

  • Financial Operations Assistant

    1 week ago

    Sydney, New South Wales, Australia IIQAF Full time

    We are seeking a detail-oriented Financial Operations Assistant to join our team at IIQAF. As a key member of our financial department, you will be responsible for managing daily accounting tasks, preparing financial statements, and reporting.The ideal candidate will have a strong understanding of accounting principles and be able to work comfortably with...

  • Chief Financial Officer

    4 weeks ago

    Sydney, New South Wales, Australia UnitingCare Queensland Full time

    Job Title: Chief Financial OfficerUnitingCare Queensland is seeking a highly skilled and experienced Chief Financial Officer to join our executive leadership team. As a key member of our leadership team, you will be responsible for providing strategic financial management, driving business growth, and ensuring the financial sustainability of our...

  • Chief Financial Officer

    1 month ago

    Sydney, New South Wales, Australia UnitingCare Queensland Full time

    Job Title: Chief Financial OfficerUnitingCare Queensland is seeking a highly skilled and experienced Chief Financial Officer to join our executive leadership team. As a key member of our leadership team, you will be responsible for providing strategic financial management, driving business growth, and ensuring the financial sustainability of our...

  • Financial Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    The RoleThe Administrative team at Pepper Financial Services Group plays a crucial role in managing the office, coordinating the executive team's schedules, creating and catering team events, and ensuring a safe, comfortable, and productive work environment. Manage scheduling for members of the Executive leadership team Reconcile corporate expenses Organize...

  • Financial Markets Officer

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Full time

    Job Title: Financial Markets OfficerWe are seeking a highly skilled and motivated Financial Markets Officer to join our team at Westpac Institutional Bank. As a key member of our Financial Markets and Treasury Operations team, you will play a critical role in supporting the growth and development of our business.About the Role:Assist in the management of...

  • Financial Planning Assistant

    3 weeks ago

    Sydney, New South Wales, Australia IOOF Holdings Limited Full time

    Unlock Your Potential in Financial PlanningAre you a motivated and detail-oriented individual looking to kick-start your career in financial planning? Do you have a passion for delivering exceptional client service and a strong desire to learn and grow? If so, we have an exciting opportunity for you to join our team as a Financial Planning Assistant.About...