Business Operations Specialist

3 days ago

Wollongong, New South Wales, Australia beBeeAdministrative Full time $50,000 - $65,000
Office Support Role

We are seeking a highly motivated and organised professional to fill the Office Administrator position. As the first point of contact for our clients, you will be responsible for providing friendly and efficient customer service, scheduling appointments, and managing client records.

Key Responsibilities:
  • Scheduling and Coordination: Organise and schedule plumbing appointments, communicate job details with clients and the plumbing team.
  • Customer Service: Respond to customer inquiries, provide excellent service, and resolve any issues promptly.
  • Data Entry: Accurately maintain client records, job sheets, and company documentation using Simpro management software.
  • Payments: Process customer payments efficiently.
  • Inventory Management: Assist in ordering and tracking plumbing materials to ensure availability.
  • Compliance and Documentation: Maintain and file compliance documents, safety records, and licences in line with industry regulations.
  • Reporting: Prepare job progress reports and other key administrative documents as needed.
  • Team Support: Provide administrative support to management and assist in coordinating with the plumbing team to ensure jobs run smoothly.

Essential Skills & Qualifications:

  • Strong communication and customer service skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Experience with Simpro or similar business management software is highly desirable.
  • Ability to prioritise tasks, manage time effectively, and work independently or as part of a team.
  • Attention to detail and high level of accuracy in data entry.

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