Current jobs related to Enhance Customer Experience as a Business Support Team Leader - Melbourne, Victoria - beBeeLeadership

  • Experience Leader

    1 week ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Customer Experience Enhancer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDigital Full time $120,000 - $140,000

    Job OverviewWe are seeking a skilled Digital Specialist to join our team and play a key role in shaping the future of our digital journey.This is an opportunity to work in a cross-functional environment, responsible for enhancing the digital entry point to our quote and buy journeys.Main ResponsibilitiesImprove the online customer experience by optimising...

  • Enhance Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $77,000

    Job Overview">We are seeking a talented professional to join our team as a Customer Liaison Advisor. This role plays a vital part in creating and delivering exceptional customer experiences.The successful candidate will be the subject matter expert for all customer inquiries and questions regarding automotive purchases of vehicles from various...

  • Customer Support Team Leader

    1 week ago

    Melbourne, Victoria, Australia Dormakaba Group Full time

    Hallam, VIC, AU, 3803- Dec 9, 2024**THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY**At dormakaba, we're committed to providing exceptional customer support, and we are looking for a Customer Support Team Leader to oversee and enhance the operations of our support centre team. In this key leadership role, you will shape the overall customer experience by...

  • Customer Support Experience Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeProduct Full time $150,000 - $200,000

    Customer Support Experience LeaderWe are seeking a seasoned Product Manager to lead our Customer Support Product Team in delivering exceptional servicing experiences for our customers.This role involves collaborating with our Customer Operations team to prioritize features effectively and regularly, as well as working closely with Engineering and Design...

  • Enhance Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $40,000 - $80,000

    **Retail Associate Opportunity**We are seeking a skilled Retail Associate to enhance our retail experience. Our organization is built on core values: Care, Coach, Energy, Accountability and Innovation.Deliver exceptional customer service, upholding our commitment to outstanding customer satisfaction.Stay informed about products and technology trends to...

  • Experience Enhancer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $79,999 - $124,999

    The Voice of Customer role plays a vital part in our organization. We listen to customers' experiences and work together with various teams to improve them.This position supports the Voice of Customer operations, ensuring smooth program workflows and timely insights delivery.Responsibilities include data extraction, insights generation, reporting, and...

  • Team Leader Position

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $63,000 - $70,000

    Customer Experience Team LeaderAcquire Intelligence is seeking a highly skilled Customer Experience Team Leader to join our dynamic team.Job Description:The successful candidate will have the opportunity to lead a team of customer-facing professionals, responsible for delivering exceptional customer experiences through multiple channels. The ideal candidate...

  • Customer Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerCentric Full time

    Job Description:\As a highly skilled leader, you will play a pivotal role in driving customer engagement and satisfaction. With a proven track record of coaching and mentoring teams, you will empower our advisors to achieve exceptional results.\Key responsibilities include:\\Developing and implementing strategies to enhance customer experience\Mentoring and...

Enhance Customer Experience as a Business Support Team Leader

3 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $110,000
Business Support Team Leader Role

We are seeking an experienced Business Support Team Leader to join our Hallam-based team. In this vital role, you will lead a small team of Customer Service Specialists to deliver exceptional customer experiences and drive continuous improvement.

This is an excellent opportunity for someone with proven leadership in customer service or operations, strong organisational skills, and the ability to manage multiple priorities while maintaining a customer-first approach.

The ideal candidate will have a minimum 5 years' experience in customer service or operations, including at least 2 years in a leadership role. Experience with ERP or job management systems and Microsoft Office is also desirable.

Key Responsibilities:
  • Lead, coach, and develop a high-performing Business Support team to deliver outstanding service.
  • Manage customer inquiries, escalations, and service scheduling support during peak periods or leave coverage.
  • Oversee data accuracy in SAP, AroFlo, and other systems, ensuring compliance documentation is maintained.
  • Collaborate with service, projects, and field teams to improve efficiency and reduce rescheduling.
  • Support invoicing processes and job closure activities in coordination with Accounts.
  • Monitor KPIs, analyse service trends, and implement continuous improvement initiatives.
About This Opportunity:
  • Work with a market leader in waste and resource recovery solutions.
  • Be part of a company that values innovation, quality, and teamwork.
  • Ongoing training and support.
  • Employee Assistance Program (EAP).