Team Leader Position

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $63,000 - $70,000
Customer Experience Team Leader

Acquire Intelligence is seeking a highly skilled Customer Experience Team Leader to join our dynamic team.

Job Description:

The successful candidate will have the opportunity to lead a team of customer-facing professionals, responsible for delivering exceptional customer experiences through multiple channels. The ideal candidate will have a proven track record in leading teams and driving business outcomes through effective leadership, coaching, and mentoring.

In this role, you will be responsible for managing and developing a high-performing team, ensuring that customer satisfaction and loyalty are consistently met or exceeded. You will work closely with cross-functional teams to drive process improvements, implement new initiatives, and analyze data to inform business decisions.

  • Lead and manage a team of customer experience professionals, providing guidance, support, and development opportunities to help them achieve their full potential.
  • Develop and execute strategies to improve customer satisfaction, loyalty, and retention, working closely with stakeholders to ensure alignment and buy-in.
  • Collaborate with internal teams to design and implement process improvements, leveraging data and analytics to inform decision-making.
  • Coach and mentor team members to enhance their skills and knowledge, ensuring they have the necessary tools and resources to deliver exceptional customer experiences.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • A strong background in customer experience management, with a proven track record in leading teams and driving business outcomes.
  • Excellent leadership, coaching, and mentoring skills, with the ability to inspire and motivate others to achieve their best.
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform business decisions.
  • Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders across multiple levels.
Benefits:

As a valued member of our team, you can expect:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.
Others:

We offer a range of benefits to support your overall well-being, including access to employee assistance programs, health and wellness initiatives, and recognition and reward schemes.

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