Strategic Business Growth Specialist

1 week ago

Australia beBeeSuccess Full time $100,000 - $120,000
Client Success Director

Our team seeks a results-driven professional to excel in client success. As a Client Success Director, you will foster strong relationships with clients, understanding their business needs and leveraging our technology and services to achieve strategic goals.

This role presents a unique opportunity to drive impactful change within a short period, focusing on priorities such as expanding service offerings, developing go-to-market strategies, and strengthening stakeholder relationships.

  • Develop and maintain positive, long-term relationships with clients at executive and operational levels.
  • Ensure continuous support and optimization of client accounts to boost satisfaction, retention, and loyalty.
  • Collaborate with the Commercial and Delivery teams to identify and develop new growth opportunities and revenue streams.

Key Responsibilities:

Relationship Building
  • Establish and nurture strong, positive relationships with clients at both executive and operational levels.
  • Guarantee ongoing support and optimisation of client accounts to drive satisfaction, retention, and loyalty.
  • Collaborate with the Commercial and Delivery teams to identify and develop new opportunities for growth and revenue.
Commercial Management
  • Ensure all new work quoted is within client margin guidelines and gain necessary approvals for variations.
  • Conduct financial modeling to support contract renewals and new client onboarding.
  • Monitor and report on client revenue targets, working closely with leadership to achieve financial objectives.
Go-to-Market Strategy for Services
  • Research market trends and competition to ensure our services deliver value and stay ahead of industry developments.
  • Collaborate cross-functionally with technical, design, and operations teams to develop and enhance service offerings.
  • Develop frameworks for effectively sharing and enhancing our services with new and existing clients.
Account Management
  • Manage client expectations and deliver commercially beneficial solutions that align with our organization's objectives.
  • Track and report Net Promoter Scores (NPS) across multiple stakeholders to measure client satisfaction.
  • Oversee the quarterly service review process, identifying new opportunities for added value and strategic growth.

Requirements:

  • Proven experience in client success or account management within the ecommerce or digital services industry.
  • Strong understanding of web analytics and ecommerce market dynamics.
  • Excellent problem-solving skills and ability to translate market trends into actionable insights.
  • Exceptional relationship-building and communication skills at all levels of an organisation.
  • Commercial acumen with experience in financial modeling, contract management, and revenue growth strategies.

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