Customer Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $80,000 - $105,000
Customer Success

Drive customer satisfaction and business growth as a Customer Success Specialist. In this pivotal role, you will have the opportunity to shape the future of oral health worldwide.

At our organization, we are dedicated to making dentistry better. We strive for innovation and commitment to improving dental care. As part of our global team, you will collaborate with professionals who share your passion for delivering exceptional customer experiences.

Key Responsibilities
  • Manage technical calls and triage assigned tasks.
  • Log incoming enquiries into our CRM system and maintain accurate case notes.
  • Schedule and confirm service jobs, accommodating urgent breakdowns.
  • Organize parts allocation to service technicians' locations.

This role demands excellent communication and problem-solving skills, focusing on delivering outstanding customer service and providing positive experiences at all times.

About Our Team

We develop, manufacture, and market a comprehensive solutions portfolio including dental and oral health products. Our strong brand presence positions us as leaders in the industry.

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