Holiday Park Operations Specialist

6 days ago

Central Coast, Australia beBeeCaretaker Full time $55,000 - $75,000
Holiday Park Operations Specialist","

Immerse yourself in a dynamic environment where every day is a holiday at our resort, offering a wide range of services and managing over 55 properties across Australia.

A fixed-term opportunity has arisen for a Holiday Park Operations Specialist with Front Office experience to join our team at NRMA Ocean Beach Holiday Resort. Located on a spectacular beachfront location at Umina Beach on the NSW Central Coast, this role offers a unique chance to make a difference in guest experience and facilities.

The Role:

  • Assist in managing an efficient and reliable park operation through maintaining high standards of presentation, ensuring guest satisfaction and facility upkeep.
  • Provide management assistance in maintaining high levels of guest experience and facilities, ensuring overall appearance and security are to the highest possible standard.
  • Shared on-call duties will be required on a rostered basis.

Key Responsibilities:

  • Check in and out guests as required.
  • Assist with ad-hoc maintenance tasks as needed.
  • Provide assistance to the daily running of the resort across all departments.
  • Display a guest-focused approach to all tasks.
  • Liaise with management regarding significant maintenance issues, repairs, and soft refurbishment projects.
  • Maintain a high standard of safety and compliance for all guests, visitors, and team members.
  • Attend call-outs within a reasonable time frame during rostered on-call hours.

About You:

  • You will have a flexible attitude to work and passion for delivering outstanding guest service.
  • Previous experience with Newbook or similar systems is advantageous but not compulsory.
  • Outstanding guest service skills, communication skills, and ability to relate to and host resort guests from any background.
  • Proven ability to perform under pressure and navigate completing priorities.
  • Excellent verbal and written communication skills.
  • Reasonable level of physical fitness with a flexible approach to workloads and a can-do attitude.

Benefits:

  • NRMA Group Benefits.
  • Great team culture and future development opportunities.
  • Accommodation discounts to all park locations across Australia.

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