Tech Support Specialist

2 days ago

Gold Coast, Queensland, Australia beBeeSolution Part time $40,000 - $50,000

At Vodafone, we believe in the power of collaboration and teamwork. We are seeking a talented individual to fill the role of Customer Solutions Advisor.

This position plays a vital role in connecting people and delivering exceptional customer experiences. As a Customer Solutions Advisor, you will be responsible for identifying customer needs and providing tailored solutions that meet their requirements.

We value professionals who are passionate about technology and enjoy working with customers to understand their needs. If you have a strong desire to learn and grow within our dynamic industry, this could be the perfect opportunity for you.

In this role, you will have the chance to work with cutting-edge devices and services, as well as develop your skills in sales and customer service. You will also receive comprehensive training and support to help you succeed in your new career.

A key aspect of this role is being a customer champion, discovering what our customers want and need, and helping them use technology in their daily lives. You'll ensure customers receive the best value and advice, making you a valuable asset to our team.

Key Responsibilities:

  • Providing exceptional customer service and support
  • Identifying customer needs and offering tailored solutions
  • Working with customers to resolve technical queries and troubleshoot issues
  • Developing relationships with customers and understanding their needs

Benefits:

  • Competitive salary and uncapped commission model
  • Comprehensive training and development opportunities
  • Flexible working arrangements and a range of leave benefits
  • The chance to work with a dynamic and supportive team

About Us:

Vodafone is a leading provider of telecommunications services, dedicated to empowering individuals and communities through technology. Our company culture values collaboration, innovation, and customer-centricity.

Our recruitment process is straightforward: submit your CV, complete a 15-minute assessment, and then speak with our Talent Acquisition team. If there's a good fit, you'll come in for an interview with the Store Manager and meet the team.

Requirements:

To be considered for this role, you must be an AU/NZ citizen or permanent resident.

Customer Service Skills:
  • Troubleshooting and problem-solving
  • Communication and interpersonal skills
  • Time management and organizational skills
Technical Skills:
  • Basic knowledge of technology and devices
  • Familiarity with sales and customer service principles

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