Industrial Controls Specialist/Tech Support
1 day ago
Industrial Controls Specialist/Tech Support
About the job
Objective:
Our Industrial Control Tech Support Specialists actively and continuously work to improve company procedures and processes. There is NO travel involved in this position - no visiting customer sites, overnight or weekend work We work in a team environment serving customers by troubleshooting issues and answering technical pre-sales questions received via, phone and email. Questions may involve any product that Direct Automation sells from any product silo which include: PLCs, HMIs, Communications devices, Drives/Motors/Motion controllers, Process/Fluid Power, Power Distribution and Industrial Components.
Responsibilities:
- Customer Support/Troubleshooting - Provide solutions to customer issues received via, phone and email. Maintain internal database (Salesforce application) of call information. May conduct technical research, testing and re-create customer issues using actual equipment and configurations to assist in trouble-shooting.
- Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
- Documentation – May create application notes, review product documentation and suggests updates for hard-copy or online documentation as needed.
Qualifications:
Required
- Requires a Technical knowledge with a minimum of 2 years experience.
- Requires PLC programming and troubleshooting/start-up experience.
- Requires HMI programming and troubleshooting experience.
- Requires experience setting up and troubleshooting Windows to industrial Ethernet network required.
Preferred
- Communications experience with various industry networking solutions (Industrial Ethernet, Modbus TCP, Ethernet/IP, IOT, IIOT etc.) desirable.
- Experience with AC servo, Variable frequency drives, and stepper systems products a plus.
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