Industrial Controls Specialist/Tech Support

7 days ago

Gold Coast, Queensland, Australia Direct Autoamtion Full time

Industrial Controls Specialist/Tech Support
About the job
Objective
:
Our Industrial Control Tech Support Specialists actively and continuously work to improve company procedures and processes. There is NO travel involved in this position - no visiting customer sites, overnight or weekend work We work in a team environment serving customers by troubleshooting issues and answering technical pre-sales questions received via, phone and email. Questions may involve any product that Direct Automation sells from any product silo which include: PLCs, HMIs, Communications devices, Drives/Motors/Motion controllers, Process/Fluid Power, Power Distribution and Industrial Components.
Responsibilities
:
Customer Support/Troubleshooting - Provide solutions to customer issues received via, phone and email. Maintain internal database (Salesforce application) of call information. May conduct technical research, testing and re-create customer issues using actual equipment and configurations to assist in trouble-shooting.
Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
Documentation – May create application notes, review product documentation and suggests updates for hard-copy or online documentation as needed.
Qualifications
:
Required
Requires a Technical knowledge with a minimum of 2 years experience.
Requires PLC programming and troubleshooting/start-up experience.
Requires HMI programming and troubleshooting experience.
Requires experience setting up and troubleshooting Windows to industrial Ethernet network required.
Preferred
Communications experience with various industry networking solutions (Industrial Ethernet, Modbus TCP, Ethernet/IP, IOT, IIOT etc.) desirable.
Experience with AC servo, Variable frequency drives, and stepper systems products a plus.

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