Support Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeTechnical Full time $40,000 - $80,000

Job Overview:

We are seeking an experienced Junior Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance, maintaining and troubleshooting our ICT systems, including hardware, software and network infrastructure.

Main Responsibilities:

  • Provide first-level support for technical issues, troubleshoot and resolve hardware and software problems efficiently
  • Log and track issues using a ticketing system, prioritize and document all requests in line with SLAs
  • Help with network setup and troubleshooting, support connectivity and maintain security protocols
  • Set up workstations, laptops and mobile devices, ensure devices follow security and setup standards
  • Follow IT security procedures, run backups, manage malware protection and control user access
  • Write and update user guides and FAQs, help users understand and solve common issues
  • Work with vendors on complex problems, organize repairs and replacements under warranty
  • Suggest ways to improve support processes, help enhance the overall IT system and services

Key Requirements:

  • Bachelor's degree in IT, Computer Science or similar, equivalent work experience accepted
  • Experience in IT helpdesk or technical support role
  • Skilled in supporting users and ICT systems
  • Experience with LAN, WAN and WLAN and able to support routers, switches and access points
  • Strong knowledge of network hardware and protocols and familiarity with network support tools
  • Proficient in Windows, macOS and common software and knowledge of network tech and troubleshooting methods
  • Strong problem-solving and diagnostic skills along with excellent verbal and written communication
  • Able to explain tech to non-technical users and is customer-focused with a service mindset
  • Able to work independently or in a team and experienced working in fast-paced and multi-office settings
  • Good understanding of IT security practices

Benefits:

  • Ongoing professional development opportunities
  • Regular social events and team-building activities
  • Flexible working arrangements and generous leave policies
  • State-of-the-art office facilities and equipment
  • Award-winning company culture and values

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