Claims Officer

1 week ago


Mile End, Australia Royal Automobile Association Full time

About the Role

We are seeking an experienced Claims Officer to join our team at the Royal Automobile Association. As a Claims Officer, you will be responsible for handling motor insurance claims, providing exceptional customer service, and ensuring that claims are processed efficiently and professionally.

Key Responsibilities

  • Manage motor insurance claims from receipt to settlement
  • Provide outstanding customer service to internal and external customers
  • Process claims within established guidelines, efficiently and professionally
  • Liaise with stakeholders such as assessors, loss adjusters, investigators, and solicitors
  • Process claims and associated administration
  • Achieve set KPIs and quality targets consistently

About You

We are looking for a confident and passionate individual who is self-motivated and enjoys working in a high-performing culture. You should have:

  • Motor or similar general insurance claims experience
  • Excellent critical thinking skills with the ability to apply learnings across different scenarios
  • Outstanding attention to detail and excellent verbal and written communication skills
  • The empathy to deal with customers who have suffered a loss
  • A positive can-do attitude and team ethos
  • Intermediate PC skills, and experience with insurance-based systems

About Us

The Royal Automobile Association is a leading provider of motor, home, and travel services to over 820,000 members. We are committed to delivering exceptional service and value to our members, and we are seeking like-minded individuals to join our team.

Benefits

  • Free RAA premium road service
  • Access to our Member Benefits program
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • Ongoing Training & Development opportunities and a Study Support Program
  • Wellbeing facilities and Corporate Health Insurance Plan

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