Client Relationship Manager

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time

Key Account Manager Role

We're seeking a talented and customer-focused Key Account Manager to join our team. As the key point of contact for a portfolio of clients, you will be responsible for building and maintaining strong relationships, understanding client objectives, and ensuring they are leveraging our platform to its full potential.

The Ideal Candidate

To succeed in this role, you will need to possess exceptional communication skills, with the ability to clearly articulate complex information. You should also have a proven track record in account management or a similar client-facing role, preferably within a SaaS or technology company.

Responsibilities

  • Build Relationships: Act as a trusted advisor, building long-term relationships with clients.
  • Drive Adoption: Onboard new clients and train them on our platform, ensuring a smooth and successful launch.
  • Ensure Success: Proactively check in with clients to understand their needs, identify opportunities for growth, and ensure they are getting maximum value from our product.
  • Renew & Grow: Manage the contract renewal process and identify opportunities to upsell and expand our footprint within existing accounts.
  • Solve Problems: Be the voice of the client internally, providing feedback to help improve our solutions.

What We Offer

A competitive salary, performance-based incentives, and a fun, supportive team culture. Opportunities for professional growth and development, and the chance to work with a cutting-edge product making a real impact on clients' businesses.

Requirements

  • Experience: Proven experience in account management, customer success, or a similar role.
  • Communication Skills: Exceptional verbal and written communication skills.
  • Empathy: A natural ability to understand client needs and challenges.
  • Problem-Solving: A proactive and solutions-oriented mindset.

Why Choose Us?

We're passionate about providing equal employment opportunities and embracing diversity. We actively encourage applications from any background.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience.

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