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Advocating for Customers
2 weeks ago
Customer Advocacy Role Overview
The Customer Advocacy Specialist is a key member of our team, responsible for making a positive impact on customers facing financial hardship.
- Key Responsibilities:
- Manage customer portfolios ensuring up-to-date records and meeting regulatory requirements.
- Communicate with customers regularly via their preferred contact method.
- Onboard and manage new referrals from contact centre teams.
- Process life support forms and respond to internal email requests.
- Provide personalized support to customers in need.
Why You'll Thrive In This Role:
- Opportunity to work with a passionate team making a real difference in people's lives.
- Collaborative environment fostering open communication and teamwork.
- Variety of tasks and challenges keeping your role engaging and exciting.
What We're Looking For:
- Excellent communication and interpersonal skills.
- Ability to empathize and build strong relationships with customers.
- Strong organizational and time management skills.
- Adaptability and flexibility in a fast-paced environment.
Benefits Of Working With Us:
- A supportive and inclusive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
