Reservations Sales Expert

3 weeks ago


Adelaide, South Australia PULLMAN Full time
Job Summary: We are seeking a skilled Reservations Sales Agent to join our team at PULLMAN. The ideal candidate will have experience in a similar role, excellent communication skills, and a strong attention to detail.

Key Responsibilities:
  • Handle incoming reservation inquiries via phone, email, and online channels.
  • Assist guests in selecting suitable accommodations based on their needs and preferences.
  • Process reservations accurately and efficiently in our reservations system.
  • Provide information about hotel facilities, services, and policies to guests.
  • Handle special requests and accommodate guest preferences whenever possible.
  • Maintain up-to-date knowledge of room availability, rates, and promotions.
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.

Requirements:
  • Working experience in a similar role, preferably in the front office or reservations within a premium segment hotel.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficiency in computer systems and reservation software.
  • A proven record of accurate reporting, while working within time constraints.
  • Ability to work part-time, with flexibility to adjust to a roster mostly covering Monday to Friday, with occasional weekend work.
  • Good understanding of reservations processes.
  • Ability to think creatively and be a proactive self-starter.
  • Knowledge of the Adelaide market is advantageous.
  • Experience working with Opera Cloud and Resaweb is preferred.

What We Offer:
  • ALL Heartist employee benefits card, offering discounted rates at Accor worldwide.
  • Learning programs through our "Learn Your Way" Academy platforms, ongoing training, and development opportunities.
  • Opportunity to develop talent and grow within the property and across the world.
  • Ability to make a difference through corporate social responsibility activities.
  • Discounted car park.
  • Laundered uniform.
  • Duty meals.

Accor's Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

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