Reservations Sales Expert
3 weeks ago
Key Responsibilities:
- Handle incoming reservation inquiries via phone, email, and online channels.
- Assist guests in selecting suitable accommodations based on their needs and preferences.
- Process reservations accurately and efficiently in our reservations system.
- Provide information about hotel facilities, services, and policies to guests.
- Handle special requests and accommodate guest preferences whenever possible.
- Maintain up-to-date knowledge of room availability, rates, and promotions.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
Requirements:
- Working experience in a similar role, preferably in the front office or reservations within a premium segment hotel.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in computer systems and reservation software.
- A proven record of accurate reporting, while working within time constraints.
- Ability to work part-time, with flexibility to adjust to a roster mostly covering Monday to Friday, with occasional weekend work.
- Good understanding of reservations processes.
- Ability to think creatively and be a proactive self-starter.
- Knowledge of the Adelaide market is advantageous.
- Experience working with Opera Cloud and Resaweb is preferred.
What We Offer:
- ALL Heartist employee benefits card, offering discounted rates at Accor worldwide.
- Learning programs through our "Learn Your Way" Academy platforms, ongoing training, and development opportunities.
- Opportunity to develop talent and grow within the property and across the world.
- Ability to make a difference through corporate social responsibility activities.
- Discounted car park.
- Laundered uniform.
- Duty meals.
Accor's Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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