Senior Customer Experience Leader Role Opportunity
22 hours ago
This is a pivotal leadership position designed for an experienced and dynamic individual who can oversee customer service operations. The role involves leading a team in providing exceptional service to a knowledgeable B2B clientele.
The ideal candidate has a proven track record of developing and implementing customer service procedures, SLAs, and performance metrics. They should have excellent communication and interpersonal skills, with the ability to build rapport with clients and liaise effectively with internal technical staff.
Key Responsibilities:
- Lead and motivate a team of customer service specialists.
- Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure the team is equipped to handle complex technical inquiries.
Required Skills and Qualifications:
- A minimum of 1+ years of experience in a customer service management or team leadership role.
- Proven Bachelor Degree or Equivalent.
- Demonstrated ability to lead, develop, and inspire a team in a fast-paced environment.
- Exceptional communication and interpersonal skills.
Benefits:
- Full-time, long-term role.
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