Senior Workplace Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeServicing Full time $100,000 - $120,000
Job Summary

We are seeking a Workplace Experience Lead to deliver outstanding workplace and guest services across our national offices.

This is an exciting opportunity for a leader who values collaboration and service excellence, working together to create a welcoming and high-performing environment for everyone.

Key Responsibilities
  • Lead the Guest Liaison team, creating a high-performing, service-oriented culture across multiple sites.
  • Coordinate front-of-house operations, meeting services, and team supervision with a consistent on-site presence.
  • Oversee daily operations to ensure a welcoming, safe, and efficient environment for employees and visitors.
  • Manage workplace services including lockers, mail, couriers, catering, office supplies, and amenities.
  • Maintain workplace safety and security, including onboarding/offboarding, inductions, and building access.
  • Manage contractor and supplier agreements, including service contracts and invoice approvals.
  • Act as deputy to the National Workplace Services Manager and coordinate national resource usage.
  • Travel interstate as required to support national operations, team engagement, and project delivery.
Requirements
  • Demonstrated leadership of high-performing teams across multiple sites, with a focus on service excellence and operational consistency.
  • Proven experience delivering exceptional workplace and customer experiences in corporate settings, with a strong foundation in hospitality operations, concierge, event coordination, and meeting services.
  • Strong stakeholder engagement skills, with the ability to communicate effectively across all levels of the business.
  • Sound understanding of workplace safety, emergency protocols, and compliance requirements.
  • High level of proficiency in Microsoft Office Suite and digital workplace tools.
  • Willingness and ability to travel interstate as required.
Benefits
  • A range of flexible working and leave options.
  • 16 weeks paid parental leave, with no waiting period, with superannuation paid during unpaid leave as well.
  • Learning and development opportunities to support your career interests.
  • Health and wellbeing support.
  • Share offers and insurance benefits.
  • Social activities, community give-back programs and paid volunteer days.

We embrace diversity and inclusion, and encourage applications from candidates of diverse backgrounds and lived experiences.

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