Workplace Experience Manager

Job Title: Workplace Experience Expert

We are seeking an experienced Events and Facilities Professional to join our Corporate Real Estate & Services team in Australia and New Zealand.

You will be a dynamic and detail-oriented Events and Facilities Specialist responsible for planning and executing various events, as well as managing facilities to ensure a seamless workplace experience for our business.

This role will enable you to utilise your experience, skills, and capabilities to manage multiple events and priorities simultaneously.

• Manage and deliver events in Australia & New Zealand, including budgeting, coordinating and using event tools like MS Teams Live Event;
• Collaborate with event organisers, recommend solutions, maintain vendor relationships, and work closely with other departments such as Communications, Multi-Media Services (MMS) and Information Technology (IT);
• Serve as the central point of contact for CRES-related items, including monitoring consumable stock levels, conducting daily office inspections, and managing maintenance and vendor interactions;
• Support staff with onsite AV and VC/TP requests, provide technical troubleshooting for internal meeting rooms, and manage locker allocations for new starters and visitors;
• Coordinate local Emergency Organisation (wardens and first aid officers) and training of staff on emergency procedures;
• Process invoices, onboard new vendors, and reconcile supplier statements with payables.

We are looking for someone who can confidently lead and manage complex events while interacting with Senior Management, demonstrating strong customer service attitude with a flexible mindset, strategic thinking, and proactive problem-solving skills;

A customer service attitude with a flexible mindset, capable of strategic thinking and proactive problem-solving is essential for this role.

We support innovation, productivity, and connectivity to help our people perform and deliver outstanding results. An optimal work experience can only be achieved if we bring together people, place, and technology.

We offer modern working arrangements that allow all employees to adapt to changing work preferences. We provide attractive offices and competitive benefits, including annual leave, personal leave, flu vaccinations, and annual health checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are one of the world's leading providers of reinsurance, insurance, and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

We believe in building an inclusive culture that encourages fresh perspectives and innovative thinking. Everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive environment everyone can bring their authentic selves to work and their passion for sustainability.

Keywords: Strategist, Facilitator, Coordinator, Problem-Solver, Customer-Focused, Innovative, Collaborative, Supportive, EqualOpportunityEmployer