Senior ICT Operations Manager

2 days ago


Canberra, ACT, Australia beBeeLeadership Full time $11,903 - $131,563
Senior ICT Operations Manager

The Commission is seeking an experienced Senior ICT Operations Manager to lead the delivery of effective and efficient IT systems and services. As a key member of the Corporate Division, you will be responsible for managing a team to deliver IT systems and services that meet business needs.

  • Manage a team to deliver IT systems and services that meet business needs.
  • Operate and maintain outsourced service providers to ensure compliance and positive relationships.
  • Oversee internal ICT Support Desk services and team to ensure performance agreements are in place and monitored.
  • Maintain a consistent positive operational experience for ICT users and adhere to Service Level Agreements (SLAs).
  • Document required Support Desk procedures.
  • Develop and maintain stakeholder and relationship management with senior executive staff.

Requirements:
  • Extensive experience in ICT operational management.
  • Experience in ITIL Service Transition, Service Operation, and Continual Service Improvement portfolio management.
  • Working knowledge of ITIL Service Strategy and Service Design lifecycle frameworks.

Key Skills:
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with stakeholders and teams.
  • ITIL and project management skills.
  • Business analysis and process improvement skills.


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