Customer Facing IT Solutions Expert

1 week ago

Sydney, New South Wales, Australia beBeeEngineer Full time $90,000 - $120,000
IT Support Engineer

We are seeking a skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing technical support to our customers across a wide range of technologies.

  • Provide level 1 and level 2 support to our customers
  • Troubleshoot hardware and software related issues
  • Strong technical troubleshooting skills
  • Respond to client support tickets
  • Log incidents and service requests in the relevant ITSM tool

Requirements

  • 3+ years IT hands on experience in a managed services environment
  • 2+ years working in a service desk environment
  • 2+ years providing onsite customer support
  • 3+ years working in a desktop management capacity
  • Experience in Microsoft Server (2003-2016) and Azure AD including AD, Group Policy, PowerShell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.
  • Experience in installing PC, monitors, software and network printers
  • Experience in SOE, workstation and patch management via Kaseya, SCCM and Intune

Benefits

  • Bonus leave including birthday leave, Canon Day, and Kyosei Day
  • Flexible working arrangements where possible
  • Training and development opportunities
  • Wellbeing benefits including discounted health insurance and confidential counselling
  • Performance recognition and milestone recognition
  • Canon products offered at discounted rates
  • Education assistance

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