Toll Road Customer Advocate

6 days ago

Sydney, New South Wales, Australia beBeeCustomerAdvocate Full time $196,000 - $213,000

**Role Summary:**

As a key member of our team, you will be responsible for ensuring that the interests of our customers are at the forefront of our operations.

You will serve as an independent voice for our customers, advocating on their behalf to ensure their needs are met and their concerns are addressed.

**Key Responsibilities:**

  • Manage and resolve customer complaints in a timely and fair manner
  • Identify systemic issues and drive improvements to enhance the overall customer experience
  • Represent the public interest through expert, impartial advice
  • Collaborate with regulators, ombudsmen, and interstate counterparts to promote best practice standards
  • Conduct in-depth investigations into recurring tolling issues using data insights and customer feedback
  • Develop comprehensive reports, data-driven insights, and submissions that articulate toll road user experiences

**Requirements:**

  • Significant experience in managing complex regulated business operations and stakeholder relationships
  • Proven ability to analyse systemic issues and influence service or policy improvements based on customer insights
  • High-level communication, negotiation, and advisory skills
  • Relevant tertiary qualifications and/or demonstrated extensive equivalent professional experience

**What We Offer:**

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive remuneration package
  • Flexible working arrangements

**About Us:**

We are a leading transport agency dedicated to delivering safe and reliable toll roads and toll road services for the people of NSW.

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