Customer Advocacy Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeAdvocate Full time $160,000 - $180,000
Job Description:

As an independent voice, this role ensures the interests of toll road users are central to NSW toll roads' operation, service design, and governance.

The successful candidate will advocate on behalf of customers by managing complaints, identifying systemic issues, and driving improvements in customer experience.

This position involves acting as a spokesperson for the public interest, providing expert advice, and offering timely information about toll roads and services.

Additionally, the role champions toll road users by integrating customer advocacy into strategic decision-making, considering community concerns, feedback, and evolving expectations.

">
  • Critical thinking and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Strong analytical and organizational skills
  • Able to work independently with minimal supervision

Benefits:

Opportunity to make a meaningful impact on the lives of toll road users

Collaborative and dynamic work environment

Ongoing professional development and training opportunities

Other Information:

Work-life balance is essential for this role, with flexible working arrangements available

Regular progress updates and performance evaluations will be conducted

  • Customer Advocacy Consultant

    6 days ago

    Sydney, New South Wales, Australia Qantas Full time

    Customer Advocacy ConsultantAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two...

  • Customer Advocacy Program Lead

    7 days ago

    Sydney, New South Wales, Australia beBeeGovernance Full time $100,000 - $110,000

    Job Summary:We are seeking an Advocacy & Governance Specialist to support our advocacy for fair and empathetic outcomes for those we serve across all schemes.This role will assist with the identification of best practice customer advocacy approaches, maintain enterprise policies, standards, and principles for putting those we serve first, and ensure...

  • Customer Advocacy Strategist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $160,000 - $200,000

    Job OverviewThe Customer Advocacy Strategist role is a newly created position responsible for ensuring fair outcomes for toll road users.This strategic leader will require expertise in communication, problem-solving, empathy and conflict resolution to foster satisfaction and service experiences that transform lives of customers, motorists and community.Key...

  • Manager Customer Advocacy Team

    7 days ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Lead the daily operation of the Customer Advocacy Team of Customer Advocacy Consultants with a strong emphasis on performance management, senior stakeholder engagement, confidentiality and sensitivity- Drive customer advocacy and exemplify a customer-centric mindset while protecting Qantas' brand, reputation and legal position- Full time permanent position...

  • Director, Customer Advocacy

    7 days ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewDirector, Customer Advocacy role at Transport for NSWOrganisation/Entity: Transport For NSWJob category: Senior ExecutiveJob location: Sydney, NSW, AU, 2020Job reference number: 101084Employment type: Fixed Term Full-TimeSalary range: An attractive remuneration packageRole summary and purpose: NSW Motorways Customer Advocate: Ensuring Fair Outcomes...

  • Director, Customer Advocacy

    6 days ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewDirector, Customer Advocacy role at Transport for NSWOrganisation/Entity: Transport For NSWJob category: Senior ExecutiveJob location: Sydney, NSW, AU, 2020Job reference number: 101084Employment type: Fixed Term Full-TimeSalary range: An attractive remuneration packageRole summary and purpose: NSW Motorways Customer Advocate: Ensuring Fair Outcomes...

  • Director, Customer Advocacy

    3 days ago

    Sydney, New South Wales, Australia Transport For Nsw Full time

    Overview NSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road UsersServe as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and...

  • Director, Customer Advocacy

    2 weeks ago

    Sydney, New South Wales, Australia Transport For NSW Full time

    Overview NSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road Users Serve as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and...

  • Director, Customer Advocacy

    2 weeks ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewNSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road UsersServe as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand....

  • Director, Customer Advocacy

    2 weeks ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewNSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road UsersServe as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand....