Chief Toll Road Advocate

1 day ago

Sydney, New South Wales, Australia beBeeCustomer Full time $98,765 - $123,456
Job Description

We are seeking a Customer Advocate to join our team. The successful candidate will be responsible for ensuring fair outcomes for toll road users and promoting best practice standards in customer service.

The Customer Advocate will work closely with stakeholders, including regulators, ombudsmen, and interstate counterparts, to diagnose root causes of systemic or recurring issues and propose strategic improvements. This role requires excellent communication and problem-solving skills, as well as the ability to represent customer interests independently and credibly.

  • Advocate on behalf of customers by managing and resolving complaints, identifying systemic issues, and driving improvements that enhance the overall customer experience.
  • Act as a spokesperson, representing the public interest through expert, impartial advice and providing timely and accurate information about toll roads and toll road services.
  • Champion toll road users by embedding customer advocacy into strategic decision-making, ensuring that community concerns, feedback, and evolving expectations are actively considered and influence operational policies and programs.

This is a Transport Senior Service Executive Band 1 role, requiring significant experience in managing complex regulated business operations and stakeholder relationships across government, industry, and regulatory bodies.

You'll possess:

  • Significant experience in managing complex regulated business operations and stakeholder relationships across government, industry, and regulatory bodies.
  • Proven ability to analyse systemic issues and influence service or policy improvements based on customer insights.
  • High-level communication, negotiation, and advisory skills, with the ability to represent customer interests independently and credibly, including to the public and media
Benefits

This role offers a range of benefits, including:

  • An attractive remuneration package.
  • A flexible work environment, with opportunities for hybrid work arrangements.
  • Access to a wide range of employee benefits, including professional development opportunities and a supportive work culture.
About Us

We are committed to delivering safe and reliable toll roads and toll road services for the people of NSW. Our mission is to promote best practice standards in customer service and ensure that the needs and expectations of toll road users are met.

Contact Us

If you're interested in this exciting opportunity, please submit your application. We look forward to hearing from you.

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