Experience Consultant
2 weeks ago
You'll have the chance to work on projects that bring together experts from various fields, applying your knowledge to real-world problems and gaining practical experience.
This program focuses on developing deep insights into what it's like to work as a consultant, with a human-centred approach to technology where people work together to achieve business objectives and develop tailored solutions.
What You Will Gain- Hypothesis-driven analysis
- Stakeholder analysis
- Process mapping
These skills will help you prepare for a career in consulting and make you more competitive in the job market.
The Program StructureModule 1: Hypothesis-Driven Analysis
Work with General Phones to identify key issues, improve customer engagement, and redesign its operational model online.
Module 2: Customer Engagement
Buid a focus group discussion guide for General Phones' end users. Submit your response as a PowerPoint presentation or Word document.
Module 3: Process Mapping
Design the To-Be process for an online customer based on the as-is process map provided.
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