Customer Experience Consultant
3 weeks ago
Join to apply for the Customer Experience Consultant role at Paywise.
We are seeking a Night Shift Customer Experience Consultant who will be the initial point of contact for clients utilising our salary packaging and novated leasing services. In this role, you will provide high-quality service and assist customers as they navigate our range of benefit offerings.
What We Offer- Award penalty rates for night shift.
- Night shifts are worked remotely, under a work from home arrangement with shift times from 10:00pm to 6:30am.
- Opportunities for career advancement.
- Comprehensive employee benefits package, including extensive salary packaging options.
- Monthly team lunches.
- Loyalty leave entitlements.
- Employee Assistance Program.
- Opportunity to work a 9- day fortnight, promoting better work-life balance.
The Customer Experience (CX) team, based in Melbourne CBD, is actively seeking a night shift Customer Experience Consultant. The first 1-2 months involve day shifts for training purposes. Reporting to the Night Shift Team Leader, your primary responsibilities will include:
- Managing client interactions via phone, live chat, and email.
- Establishing new salary packaging accounts.
- Administering ongoing amendments to salary packaging arrangements.
- Participating in quality assurance projects.
Key skills, experience, and qualifications:
- Previous experience in the salary packaging industry is highly regarded but not essential.
- Prior contact centre experience is advantageous.
- Demonstrated motivation and passion for delivering customer service excellence.
- Strong written and verbal communication skills.
- Effective time management abilities.
- Experience in fast-paced customer service environments is valued.
We are committed to building a diverse and inclusive workplace. We encourage candidates from diverse backgrounds to apply and join our team at Paywise. Apply now
Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
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Melbourne, Victoria, Australia Paywise Full timeOverviewJoin to apply for the Customer Experience Consultant role at Paywise.We are seeking a Night Shift Customer Experience Consultant who will be the initial point of contact for clients utilising our salary packaging and novated leasing services. In this role, you will provide high-quality service and assist customers as they navigate our range of...
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