Complaint Resolution Specialist

2 days ago

Melbourne, Victoria, Australia beBeeProfessional Full time $95,000 - $125,000
Dispute Resolution Professional

As a dispute resolution professional, you will be part of an exceptional team that focuses on fair and timely complaint resolutions. You will adhere to regulatory guidelines and ensure that complainants receive the best possible outcomes. Your role will involve handling end-to-end complaints for a trustee office, overseeing both simple and complex superannuation cases. Additionally, you will be responsible for identifying trends and insights to improve member experience and prevent complaints.



Responsibilities
  • Ensure fair and timely outcomes for complainants in accordance with regulatory requirements.
  • Manage end-to-end complaint handling for the trustee office, including simple and complex superannuation cases.
  • Identify trends and insights to enhance member satisfaction and prevent complaints.
  • Collaborate with internal stakeholders to drive process improvements.


Requirements
  • At least 3 years of experience in dispute resolution within the financial services industry - essential.
  • Superannuation expertise - highly desirable.
  • Strong customer focus, with proven experience in customer-facing roles.
  • Exceptional negotiation skills.
  • Ability to take ownership of your caseload and apply effective decision-making skills.
  • Excellent communication skills, both verbal and written.
  • Strong time management skills, with the ability to prioritize effectively.
  • Good commercial acumen.
  • Someone who can thrive in a fast-paced environment.
  • The ability to demonstrate resilience and tenacity.
  • Someone who enjoys working collaboratively with others.


Why You'll Thrive Here
  • Mandatory Annual Leave - Take additional days off each year for wellness.
  • Birthday Leave - Celebrate your birthday with an extra day off per year.
  • Employee Share Option Program - Our success is your opportunity to grow.
  • Parental Leave - We support growing families with comprehensive benefits.
  • Community Giveback Days - Organized by us.
  • Learning & Development Budget - Up to $500 per year for personal growth.
  • Hybrid Work Arrangement - Flexible work options.
  • Exciting Discounts - Exclusive offers for our team members.


We are committed to responding to every applicant.



Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting


Location: Melbourne, Victoria, Australia

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