Senior Workforce Development Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeWorkforce Full time $90,000 - $120,000
About Workforce Planning

High-quality workforce planning is crucial for delivering exceptional patient care and shaping the future of healthcare.

The organisation requires a skilled professional to develop and implement end-to-end workforce planning and resource optimisation strategies across multiple contact/call centres.

This role involves conducting data-driven analysis, creating forecasts and schedules, and collaborating with stakeholders to drive performance improvements and service delivery excellence.

Key Responsibilities:

  • Develop and implement comprehensive workforce planning strategies
  • Conduct data-driven analysis and create accurate forecasts and schedules
  • Collaborate with stakeholders to drive performance improvements and service delivery excellence
  • Implement process improvements and manage change effectively
  • Monitor and report on key performance metrics

Requirements:

  • Proven experience in workforce planning within complex contact/call centre environments
  • Excellent analytical and problem-solving skills
  • Strong communication and stakeholder management skills
  • Ability to work collaboratively in a team environment
  • Proficiency in using scheduling software and technology platforms

Benefits:

This role offers a unique opportunity to make a meaningful contribution to the organisation's success while advancing your career as a skilled workforce planner.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive remuneration package.

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