Technical Support Specialist
3 weeks ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team in Perth. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.
About the RoleThe successful candidate will have a strong background in technical support, with a minimum of 3 years of experience in an enterprise-level environment. You will be responsible for troubleshooting and resolving technical issues, installing and configuring computer hardware and software, and providing excellent customer service.
Key Responsibilities- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Install and configure computer hardware and software
- Provide excellent customer service and maintain a professional demeanor at all times
To be successful in this role, you will need to possess:
- A minimum of 3 years of experience in technical support
- ITIL v4 foundation certification (or equivalent)
- MTA: Windows Operating System Fundamentals certification (or equivalent)
- Ability to work in a fast-paced environment and meet deadlines
- Excellent communication and interpersonal skills
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Our benefits package includes:
- Generous annual leave allowance
- Sick leave and public holidays
- Access to training and development opportunities
- A supportive and collaborative work environment
Please note that we do not discriminate based on age, gender, race, religion, or any other protected characteristic. All applications will be considered fairly and equally.
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