Technical IT Support Specialist
6 days ago
About the Role:
We are seeking an experienced Technical IT Support Specialist to join our client's dynamic IT team for a 6-month contract position, with the possibility of extension.
Key Responsibilities:
- Provide expert L2/L3 IT support for both in-office and remote staff, ensuring prompt resolution of complex technical issues.
- Act as the escalation point for L1/L2 Service Desk staff, assisting with more advanced troubleshooting and problem resolution.
- Mentor and train L1/L2 IT support staff, offering advice and support to help them grow their technical skills.
- Work collaboratively with other IT teams to resolve incidents, outages, and requests in a timely and efficient manner.
- Support the maintenance and management of IT systems and applications, ensuring compliance with internal policies and procedures.
- Document solutions, troubleshooting steps, and best practices to help streamline the support process for future issues.
- Assist in special projects as needed, ensuring timely delivery and successful outcomes.
Requirements:
- Extensive experience providing L2/L3 IT support in a corporate environment.
- Strong technical knowledge across a range of IT systems, including hardware, software, networking, and cloud-based solutions.
- Proven experience mentoring and training junior IT staff, with the ability to communicate complex technical concepts clearly and effectively.
- Expertise in troubleshooting, diagnosing, and resolving complex technical issues quickly.
- Ability to work independently and handle multiple tasks in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
Salary: $85,000 - $110,000 per annum, depending on experience.
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