Technical Support Specialist
2 weeks ago
About the Role:
Talent International is seeking a highly skilled and proactive Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing first-line technical support to clients, troubleshooting hardware, software, and application issues.
The ideal candidate will have a proven track record in a similar IT support role, with strong knowledge of IT systems, hardware, and troubleshooting techniques. You will also possess excellent communication skills, with the ability to effectively assist users and document issues clearly.
Key Responsibilities:
- Provide technical assistance to clients, resolving a wide range of hardware, software, and application issues.
- Log and manage incidents and service requests, ensuring accurate documentation and timely resolution.
- Monitor and action incoming IT requests from customers via approved channels, ensuring efficient triage and resolution within agreed timeframes.
- Assist in the installation and configuration of software, IT equipment, and tools to support business functions.
- Identify faults affecting IT systems, analyze issues, and provide documented solutions.
- Collaborate with other team members to improve IT processes, systems, and user experiences, identifying opportunities for continuous improvement.
Salary: $80,000 - $100,000 per annum, depending on experience.
Required Skills and Qualifications:
- Proven experience in a similar IT support role, preferably in a Service Desk environment.
- Strong knowledge of IT systems, hardware, software, and troubleshooting techniques.
- Familiarity with ITIL practices, particularly incident management, and service request processes.
- Excellent communication skills, with the ability to effectively assist users and document issues clearly.
- A customer-focused attitude, with a passion for providing high-quality support.
- Ability to identify areas for improvement in IT services and proactively propose solutions.
- Strong analytical skills to diagnose technical problems and provide practical resolutions.
Benefits: Competitive salary package, professional development opportunities, and a dynamic work environment.
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