
Quality Enhancement Specialist
3 days ago
As a Quality Assurance Coordinator, you will play a pivotal role in driving quality improvement across the organization. This involves planning, managing, and coordinating quality activities and client feedback systems to support all facets of quality enhancement.
- Main Responsibilities:
- Manage client feedback systems and processes
- Coordinate internal and external audit schedules
- Identify, lead, and participate in quality improvement projects
- Coordinate actions based on audit results and review processes
- Review department policies, procedures, and forms annually and update as needed
- Develop and deliver training programs on quality management principles and practices
- Review and interpret information to drive organizational improvements and initiatives
Requirements:
- A minimum of 1 year's experience in quality management within a health-related field
- Experience with ISO9001:2015 QMS or similar accreditations
- A high level of confidentiality and exceptional communication skills – verbal & written
- A continuous improvement/quality mindset
- Excellent communicator with strong facilitation and conflict resolution skills
- Certification and/or experience in Quality Assurance and Continual Improvement in health & wellbeing is preferred
- A strong background in reporting and analytics
- Strong skills in Excel
Benefits:
- A hybrid work arrangement with 2 days per week from the office
- Career progression opportunities for the right individual
- Other benefits include wellbeing days, volunteer days, and a generous parental leave policy
About Us:
We are a people-focused, customer-first, purpose-driven team that works together daily to innovate and make a positive impact. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
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