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Client Relations Specialist
2 months ago
ABOUT FEROS CARE.
Our mission is to empower individuals to lead healthier, happier, and more connected lives.
Since our inception in 1990, we have been dedicated to supporting older Australians and individuals with disabilities. We take pride in being innovators, dream facilitators, and champions of kindness. Our commitment to excellence has earned us numerous accolades both locally and internationally.
Located in our Tweed Heads office, our Customer Service Liaisons and Senior Customer Service Liaisons are essential in managing administrative responsibilities and coordinating activities. Your primary role will involve responding to inbound calls as the first point of contact for participants, families, and the community.
Leverage your customer service and problem-solving expertise to provide insights on the NDIS and other support services available in our regions.
Your responsibilities will include:
- Clearly articulating NDIS information to individuals, families, and the community to enhance understanding.
- Facilitating access to NDIS resources, addressing questions, and ensuring confidentiality in daily record management.
- Assisting participants over the phone in exploring options and enhancing their capacity for self-management.
- Optimizing daily LAC operations to ensure service efficiency and achievement of key performance indicators.
- Coordinating appointments for program participants, ensuring organized LAC schedules.
- Implementing effective service rostering to guarantee resource efficiency and continuity of care.
We are looking for candidates who possess:
- Demonstrated experience in high-volume scheduling and call center settings.
- Strong technological proficiency and internet skills.
- Excellent communication abilities, both written and verbal, with a respectful demeanor.
- The capacity to adapt in a fast-paced environment with shifting priorities and high client expectations.
- High-level computer skills, including proficiency in Outlook, Word, and Excel.
- A positive and respectful attitude, even under pressure and tight deadlines.
- Exceptional communication skills, particularly over the phone.
- A commitment to upholding the values of Feros Care and the core principles of the NDIS.
What we offer:
- Non-profit salary packaging options (up to $15,899 per annum tax-free) and meal and entertainment packaging (up to $2,650 per annum tax-free) for part-time and full-time employees.
- A competitive salary of $61,504 per annum.
- Access to extensive discounts on everyday purchases, financial advice, and wellness programs through our ForME platform.
- While primarily office-based, we support flexible work arrangements subject to management approval after the orientation period.
- Comprehensive training, development, and career advancement opportunities, including support for obtaining additional relevant qualifications and certifications under the guidance of dedicated managers.
- Discounts on private health insurance (Medibank).
- An employee referral program.
- Access to an Employee Assistance Program (EAP).
- Up to 9 weeks of paid parental leave for eligible employees.
- Provision of all necessary technology and equipment.
Successful candidates will be required to undergo a national police check and provide proof of their right to work in Australia.
We actively seek to include, welcome, and value the unique contributions of all individuals. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, and those with disabilities.
Feros Care acknowledges and respects the Traditional Custodians of the land on which we operate.
