Technology Operations Leader

1 week ago

Sydney, New South Wales, Australia beBeeReliability Full time $180,000 - $240,000

Job Description:

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We are seeking a seasoned Service Reliability Manager to lead our reliability, risk management and operational excellence culture. The successful candidate will foster a performance-oriented culture driven by positive team dynamics and enable sustainable customer outcomes by delivering on our incident, problem, and change management standards and practices.

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Your Key Responsibilities:

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  • Manage a team to deliver on our incident, problem, and change management standards and practices.">
  • Work closely with the global function, process, and service owners to achieve our objective of reimagining service delivery and providing laser-like focus on resilience, agility and innovation.">
  • Responsible for timely detection, investigation, remediation, and reporting of priority technology incidents.">
  • Provide insights and analysis of all reliability measurements.">
  • Manage and own various reliability reporting to product, engineering, executive management and for regulatory requirements.">
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Requirements:

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The ideal candidate will have experience in technology operations, major incident management, service reliability and delivery, regulatory and executive reporting, reducing the impact of priority incidents and providing efficient resolutions, identifying control gaps and implementing governance controls, and a strong commercial mindset.

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Benefits:

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Our employees can access a wide range of benefits including hybrid and flexible working arrangements, wellbeing leave days, paid parental leave, volunteer leave and donation matching, and benefits to support physical, psychological and financial wellbeing.

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About Us:

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We are a global financial services group operating in 34 markets with 55 years of unbroken profitability. We value diversity, equity and inclusion.

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