IT Support Specialist

4 weeks ago


Mackay, Queensland, Australia Hastings Deering Full time

About Your Role

Hastings Deering is seeking a skilled IT Support Analyst to provide high-quality desktop support to our internal customers. As a key member of our team, you will be responsible for resolving complex requests, ensuring excellent customer service, and working collaboratively with our diverse team.

Key Responsibilities

  • Monitor and prioritize the Service Desk ticketing system, responding quickly and effectively to requests and escalations.
  • Provide desktop support, resolve customer problems, and offer remote troubleshooting assistance on desktop issues.
  • Document all reported incidents using ITIL practices.
  • Resolve Level 2 Desktop Support issues and provide equipment and software support within the service desk remit.

About You

To succeed in this role, you will have solid experience in a customer-oriented IT Support Analyst Level 2 position, along with exceptional stakeholder engagement and communication skills. You should be solution-focused, a self-starter with the ability to work unsupervised, and possess a high degree of initiative.

About the Benefits

  • A rewarding career with diverse opportunities.
  • A competitive remuneration package.
  • Employee Assistance Program for employees and their families.
  • Discounts on private health, vehicles, travel, and more.
  • A culture of inspiration, innovation, collaboration, and execution.
  • Ongoing training and support to further your career.
  • Free on-site parking.


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