IT Support Specialist
4 weeks ago
About Your Role
Hastings Deering is seeking a skilled IT Support Analyst to provide high-quality desktop support to our internal customers. As a key member of our team, you will be responsible for resolving complex requests, ensuring excellent customer service, and working collaboratively with our diverse team.
Key Responsibilities
- Monitor and prioritize the Service Desk ticketing system, responding quickly and effectively to requests and escalations.
- Provide desktop support, resolve customer problems, and offer remote troubleshooting assistance on desktop issues.
- Document all reported incidents using ITIL practices.
- Resolve Level 2 Desktop Support issues and provide equipment and software support within the service desk remit.
About You
To succeed in this role, you will have solid experience in a customer-oriented IT Support Analyst Level 2 position, along with exceptional stakeholder engagement and communication skills. You should be solution-focused, a self-starter with the ability to work unsupervised, and possess a high degree of initiative.
About the Benefits
- A rewarding career with diverse opportunities.
- A competitive remuneration package.
- Employee Assistance Program for employees and their families.
- Discounts on private health, vehicles, travel, and more.
- A culture of inspiration, innovation, collaboration, and execution.
- Ongoing training and support to further your career.
- Free on-site parking.
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