Roster Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeResourceManagement Full time $97,027 - $107,059
Job Overview:

As a skilled workforce coordinator, you will play a vital role in orchestrating the planning and deployment of personnel across various operational units.

The key responsibilities of this role include:

  • Strategic Workforce Planning: Designing and implementing rosters to meet operational requirements, identifying potential shortfalls and developing proactive solutions.
  • Roster Management: Maintaining and updating permanent rosters, including changes to deployments, account/service terminations, annual leave coverage, and ad-hoc requests.
  • Operational Support: Coordinating resource allocation nationally, ensuring compliance with legislative and internal policies, including fatigue management.
  • Customer & Contractor Liaison: Collaborating with clients and contractors to ensure security requirements are met and expectations exceeded.
  • Stakeholder Collaboration: Building strong relationships with internal stakeholders, including state operations managers, client service managers, payroll, and billing teams.
  • Data Accuracy: Ensuring timely and accurate data entry of all confirmed contractor rosters and resource changes.
  • Efficiency & Reporting: Analyzing deployments to identify areas for improvement and participating in regular planning handovers to the deployment team.
  • Service Excellence: Delivering high-quality customer service to both internal and external stakeholders, ensuring seamless and professional operations.

Qualification Requirements:

  • Minimum of 3 years' experience in an operation/rostering environment
  • Certificate in Business Administration or related field
  • Advanced MS Excel qualifications
  • Understanding of basic analytics principles

Key Skills and Knowledge:

  • Intermediate to advanced skills using MS Word and MS Excel
  • Exposure to rostering packages
  • Superior communication skills, written, verbal, and reporting
  • Knowledge in the operation of a computer-based roster system
  • Beginner data analysis and statistics knowledge: measures of central tendency

Benefits & Culture:

  • Friendly and inclusive work environment
  • Growth and development opportunities
  • Discount program for employees and their family members
  • Well-being program providing advice on mental, physical, and financial well-being
  • Employee Assistance Program (EAP) available to employees and their families
  • Cultural diversity valued and supported

Our Values:

  • Safety & Well-being: Prioritizing a strong safety culture for employees and clients
  • Excellence & Innovation: Utilizing advanced security technology and best practices
  • Integrity & Professionalism: Operating with trust, accountability, and ethical standards
  • Inclusivity & Growth: Fostering a diverse and supportive work environment

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