Customer Support Specialist

6 days ago

Sydney, New South Wales, Australia REA Group Full time
{"Role Overview As a Customer Support Consultant at REA Group, you will be the front-line customer service interface for our customers, consumers, and internal stakeholders. You will be part of a team who are passionate about service and the loyalty of our customers. Key Responsibilities * Resolve issues with our customers via phone, email, and web chat in an empathetic, professional, and timely manner * Be digitally-savvy, using a variety of systems such as Zendesk, Slack, and Salesforce * Balance customer demand and multi-tasking in a fast-paced customer contact environment * Work as part of a high-performing team, driving for performance excellence * Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome * Proactively identify opportunities to innovate and improve the employee experience, customer experience, and operational excellence * Provide thoughtful and insightful feedback to improve REA products and services What We're Looking For * Going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening, and empathy * Resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills, and being adaptable to meet customer needs * Demonstrating resilience, taking accountability for the customer experience, and displaying a continuous improvement mindset Why REA? At REA Group, we're committed to your development - both professionally and personally. We offer a hybrid and flexible approach to working, flexible parental leave offering for primary and secondary carers, programs to support mental, emotional, financial, and physical health and wellbeing, and more. Our Commitment to Diversity, Equity, and Inclusion We're proud to be named in Australia's 'Top 5' Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women. We're committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hypervolt Limited Full time

    {"title": "Customer Support Specialist", "content": "Join Hypervolt Limited as a Customer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer service via phone, email, and live chat,...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About UsFisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.Our ValuesWe are guided by our values of being trusted, sustainably minded, innovative, generous, and curious, which shape our approach to business and our...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.We are a collaborative team that values being trusted, sustainably minded, innovative, generous, and curious. Our working environment is open to all ideas,...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    {"title": "Customer Support Specialist", "description": "About the RoleAt Spaceship, we're on a mission to transform the way people think about and invest their money. We're seeking a highly skilled Customer Support Specialist to join our team and help us achieve this goal.Key ResponsibilitiesAct as the primary point of contact for customers, providing...

  • Customer Support Specialist

    6 days ago

    Sydney, New South Wales, Australia Perkbox Full time

    Unlock Your Potential as a Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Support Specialist at Perkbox, you'll be at the forefront of providing world-class support to our customers, helping them get the most out of our...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Tyro Payments Limited Full time

    {"title": "Customer Support Specialist", "description": "About the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Tyro Payments Limited. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their experience with our products is...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Tyro Payments Limited Full time

    {"title": "Customer Support Specialist", "description": "About the RoleWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Tyro Payments Limited. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their experience with our products is...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Spaceship Capital Limited Full time

    Customer Support Specialist (Investing / Superannuation) RoleAt Spaceship Capital Limited, we're dedicated to transforming the way people think about and invest their money. Our mission is to provide innovative investment solutions that cater to diverse needs.We're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    Customer Support Specialist (Investing / Superannuation) RoleAt Spaceship, we're on a mission to revolutionize the way people think about and invest their money. We're a forward-thinking company that's passionate about enabling people to invest in their future.We're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    Customer Support Specialist (Investing / Superannuation) RoleAt Spaceship, we're on a mission to revolutionize the way people think about and invest their money. We're a forward-thinking company that's passionate about enabling people to invest in their future.We're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    {"title": "Customer Support Specialist", "description": "About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Spaceship. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their experiences are positive.Key...

  • Customer Support Specialist

    6 days ago

    Sydney, New South Wales, Australia Darktrace Full time

    About DarktraceDarktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect its customers from complex threats. Founded by mathematicians and cyber defense experts in 2013, the company has established new thresholds in cyber security research and holds over 130 patents and pending applications.Our MissionWe aim to...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Avetta Full time

    About the Role:The Customer Support Specialist will play a key role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors. As the first point of contact for Avetta customers, this individual will provide professional support and assistance in resolving issues and providing solutions.Key...

  • Customer Support Specialist

    5 days ago

    Sydney, New South Wales, Australia Tyro Payments Limited Full time

    About the RoleWe're seeking a highly skilled and empathetic Customer Support Specialist to join our team at Tyro Payments Limited. As a key member of our support team, you will be responsible for providing exceptional customer service to our healthcare clients, ensuring their experience with our payment solutions is seamless and efficient.As a Customer...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Spaceship Capital Limited Full time

    Customer Support SpecialistAt Spaceship Capital Limited, we're on a mission to revolutionize the way people think about and invest their money. As a Customer Support Specialist, you'll play a critical role in helping us achieve this goal.We're a dynamic and forward-thinking company that's passionate about enabling people to invest in their future. Our team...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Avetta Full time

    About the Role:The Customer Support Specialist will play a crucial role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors. As the first point of contact for all Avetta customers, this individual will provide professional support and ensure a seamless experience.Key Responsibilities:Provide exceptional...

  • Technical Customer Support Specialist

    6 days ago

    Sydney, New South Wales, Australia Optimal Recruitment Full time

    {"title": "Technical Customer Support Specialist", "subtitle": "Join a dynamic team at the forefront of energy-efficient technology", "content": "We are seeking a skilled Technical Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing level 2-3 product and technical support for B2B...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Philips Full time

    Job TitleCustomer Support Specialist - Philips HealthcareJob DescriptionPhilips Healthcare is a leading global healthcare company dedicated to improving the lives of millions of people worldwide. Our mission is to make the world a healthier and more sustainable place through innovation and technology.We are seeking a highly skilled and customer-focused...