Senior Identity and Access Management Specialist
5 days ago
The Service Delivery Manager plays a pivotal role in the end-to-end delivery, operational excellence, and continuous improvement of identity and access management services for clients. This position requires strong leadership skills to drive reliable, secure, and compliant service delivery.
- This includes owning the overall client relationship, acting as the senior point of contact, and ensuring that IDAM solutions are delivered to the highest standards, align with client business outcomes, and leverage best-in-class cyber security practices.
- The Service Delivery Manager is responsible for leading regular service reviews, QBRs, and executive updates with client stakeholders, developing a deep understanding of client business drivers, security requirements, and regulatory obligations.
- Key responsibilities include managing and negotiating service level agreements (SLAs), KPIs, and contractual obligations, overseeing day-to-day operations, and proactively monitoring service performance, risk, and incident trends.
The ideal candidate will possess extensive experience in service delivery, operations, or client management within managed security services, with a focus on IDAM. A strong understanding of identity and access management concepts, tools, and standards is essential.
Requirements- A minimum of 8 years' experience in a similar managed services/service delivery/account management role, with particular focus on information technology and cyber security.
- Exceptional stakeholder engagement and communication skills, with the ability to build credibility with senior leaders and internal working teams.
- Demonstrated ability to manage complex client relationships and deliver to demanding SLAs/KPIs.
We offer a challenging and rewarding work environment with opportunities for professional growth and development.
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