
Reservations Manager
1 day ago
Group Reservations Coordinator Job Description
We are seeking a highly organized and communicative professional to handle all aspects of group reservations from initial inquiry to booking confirmation.
Key Responsibilities:
- Coordinate with the sales and events teams to understand group requirements and tailor offerings to meet their needs.
- Collaborate with other hotel departments such as front desk, housekeeping, and F&B to ensure smooth execution of group stays.
- Maintain detailed records of group reservations, including room blocks, special requests, and billing information.
- Assist in resolving any issues or concerns related to group bookings, providing exceptional service to enhance guest satisfaction.
Requirements:
- Previous experience in hotel reservations, preferably in a luxury hospitality environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in hotel reservation systems, property management systems and Microsoft Office suite.
What We Offer:
- Competitive salary and benefits.
- Training and development programs for skill enhancement and career progression.
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