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Venue Operations Manager
3 weeks ago
Join a dynamic team and be part of a complete transformation – lead this iconic waterfront club into its next chapter.
This isn't your typical venue management role — it's a chance to shape the future of a stunning waterfront gem. A renowned hospitality group is undertaking a full-scale renovation, with vibrant new dining concepts, a reimagined bar experience, stylish event spaces, and refreshed gaming areas.
Your Role at a Glance:
- Oversee daily operations, team leadership, and the overall guest experience. With a proactive, people-first approach, you'll work across all departments — dining, bar, events, and gaming — to ensure the venue runs like a well-oiled machine.
Key Responsibilities:
- Champion the guest journey — lead service initiatives that delight patrons and inspire your team to go above and beyond.
- Manage front-of-house operations, team presentation, service standards, and compliance across all trading areas.
- Develop a culture of growth, ownership, and accountability among your team.
- Collaborate closely with the kitchen team to deliver seamless service and a united guest experience.
- Implement marketing campaigns, promotions, and upselling strategies that boost engagement and drive revenue.
- Ensure compliance with RSA, RCG, WHS, and all regulatory standards.
- Proactively monitor forecasts and staffing needs — balance efficiency with service excellence.
- Portfolio may include bar, restaurant, or events.
What You'll Bring to the Table:
- 2+ years' management experience in a busy bar, restaurant, or hospitality venue.
- Proven ability to lead a team and create an energetic, service-driven culture.
- A natural problem solver and motivator who thrives in dynamic, high-pressure environments.
- Passion for hospitality — you genuinely love what you do.
Why You'll Love It Here:
- Waterfront workplace with a fresh, modern design and epic views.
- Career-defining opportunity to shape a venue from the ground up.
- Supportive leadership and growth-focused culture.
- On-site parking available – easy, stress-free arrivals every day.
- Fresh, professional uniform provided – look the part, feel the part.
- Delicious staff meals on shift – we keep you fuelled and ready to go.
- No two days the same – busy, vibrant, and full of variety.
This is more than a management job – it's your chance to take ownership of a relaunch, lead an energized team, and deliver exceptional experiences in a stunning setting.
