Service Design Professional

2 weeks ago

Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

We are seeking an exceptional Service Designer to join our team at Allianz Australia Services Pty Ltd.

About the Role

This is a unique opportunity to apply your expertise in service design to drive customer engagement and loyalty. As a Service Designer, you will be responsible for conducting comprehensive research to understand customer needs, market trends, and the competitive landscape.

You will employ your expertise in behavioural economics to inform and inspire innovative service design solutions that drive customer engagement and loyalty. Your role will also involve supporting end-to-end journey mapping, covering all touchpoints including communications, processes, systems, and data, to ensure a seamless and delightful customer experience.

Additionally, you will support the facilitation of workshops and collaborative sessions with stakeholders across the organisation to ideate, prototype, and iterate on service concepts. You will also build agile methodologies to manage projects, ensuring swift adaptation to feedback and changing requirements.

The successful candidate will work closely with multi-disciplinary teams to bring your designs to life, monitoring implementation and leveraging data to refine and optimize services continuously.

About You

To succeed in this role, you will need a Bachelor's or master's degree in design, human computer-interaction or related field. Proficiency in design tools such as Adobe Creative Suite, Sketch or Figma is also required.

Intermediate analytical and numeracy capability is essential, along with a strong background in research, design, facilitation, innovation, and execution, particularly within the context of service design.

Demonstrated experience in end-to-end journey mapping, encompassing communications, processes, systems, and data, is also highly regarded. Commercial acumen, with the ability to align design solutions with business objectives, is critical.

Proficiency in agile methodologies, with hands-on experience managing projects in an agile environment, is also required. Exceptional communication and collaboration skills, with the ability to engage and influence stakeholders at all levels, are essential.

What We Offer

As a member of our team, you can expect a competitive salary range of AU$90,000 - AU$120,000 per annum, depending on experience, plus a range of benefits including access to over 10,000 on-demand learning resources and programs, insurance products, deals and discounts across retail, tech, and travel brands, and more.

We offer a flexible work arrangement policy, allowing you to balance your work and personal life. Our commitment to diversity and inclusion means we welcome people from all backgrounds, ages, religions, sexual orientations, abilities, and work statuses.

If you require any adjustments or support to participate equitably in our recruitment process, please reach out to us. Let's care for tomorrow together.

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