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Financial Services Operations Specialist

1 month ago

Sydney, New South Wales, Australia Interactive Brokers Full time

**Job Overview:**

We are seeking a highly motivated and professional Financial Services Operations Specialist to join our team at Interactive Brokers Australia Pty Limited.

**About Us:**

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.

**Job Summary:**

The ideal candidate will have a strong client service background and experience resolving routine and complex issues thoroughly and expeditiously.

**Key Responsibilities:**

• Resolve client service inquiries via telephone, email or online chat.
• Coordinate activities with local and international Client Service divisions and interact with external departments on common issues.
• Contribute to the development of client service systems, policies and procedures.
• Collaborate with other teams to enhance client experience and improve operational efficiency.

**Required Skills and Qualifications:**

• Strong verbal and written communication skills to accommodate client inquiries.
• Experience in a fast-paced client service environment is essential.
• Bachelor's or advanced degree preferred but not essential.
• Experience in a financial services position is preferred but not essential.
• In-depth understanding of financial instruments such as stocks, securities options, futures, options on futures, foreign exchange and fixed income preferred but not essential.

**Benefits and Perks:**

• Competitive salary ($A 70,000 - $A 90,000 per year), annual performance-based bonus, and stock grant.
• Excellent health and welfare benefits including medical, dental, specialist and in-patient care.
• Comprehensive package of annual leave and flexible work arrangements.
• Opportunities for career progression and job scope expansion in a global company with a growing local presence.

**Why Join Us:**

At Interactive Brokers, we simplify and enhance financial opportunities using state-of-the-art technology. Our dynamic, multi-national team is passionate about delivering exceptional client experiences.