Strategic Operations Manager

20 hours ago

Melbourne, Victoria, Australia Australia And New Zealand Banking Group Limited Full time
About Us

At Australia And New Zealand Banking Group Limited, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Job Description

We are seeking a highly skilled Marketing Operations Manager to play a key role in helping to optimise the operational efficiency and strategic effectiveness of our Australia Marketing team. This pivotal role is designed to enhance marketing processes, oversee recruitment and hiring initiatives—including the development of comprehensive position descriptions—and manage sophisticated workflow systems.

You will work in close collaboration with the Marketing Operations Lead and the General Manager of Marketing, Australia. This role demands a high degree of organisation, proactivity, and exceptional communication skills to effectively address the dynamic needs of the marketing team.

Your Day-to-Day Responsibilities Will Include:
  • Providing strategic oversight and comprehensive management of the recruitment process from initiation to successful completion.
  • Spearheading recruitment efforts, including crafting detailed position descriptions and managing the hiring pipeline that sees the position description approved and roles advertised on time.
  • Directing internal communications with Senior Executives and the entire Marketing team.
  • Managing and facilitating new starters for onboarding ensuring all relevant technology and systems are set up accurately.
  • Centre of Excellence dedicated to enhancing operational methodologies and driving continuous process improvements.
  • Ensuring well-managed and compliance protocols are completed within the function.
  • Resolving matters that relate to the hiring process while fostering a positive work environment.
  • Streamlining and refining marketing processes to ensure maximum efficiency and effectiveness.
  • Managing daily operations, ensuring they are consistently aligned with the strategic objectives of the team.
About You

To succeed in this role, you will ideally bring:

  • Extensive experience in a Marketing Operations role (or similar).
  • Demonstrated experience working in a large matrix style organisation.
  • Proficient in all Windows Microsoft programs, especially Excel and PowerPoint, Adobe Suite and Jira.
  • Excellent communication skills with an ability to build relationships.
  • Strong interpersonal skills to work effectively with stakeholders at all levels.
  • Effective change management skills to identify, prepare and implement change.
  • A high degree of professionalism.
  • Strong Ways of Working experience.
  • Excellent time-management skills with a problem-solving attitude.
  • A proactive team player, works well under pressure.
  • Customer-focused with commitment to exceptional service.
Why Join Us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

Location and Salary

This role is based in Melbourne and comes with a competitive salary of $100,000 - $120,000 per annum, depending on experience.

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